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On March 3, 2025, in Barcelona, Spain, Huawei Enterprise Services and Software successfully held the Enterprise Intelligence Services Forum with the theme of "Enabling Industry Informatization Acceleration". The forum invites industry clients from around the world to share their experiences in the AI wave and Huawei's transformation towards intelligent operations and maintenance, and to release Huawei's industry operations and maintenance service solutions to industry clients worldwide, leading the intelligent operations and maintenance transformation.
On site Enterprise Intelligence Service Forum
With the acceleration of digital transformation in various industries, while business models continue to innovate, infrastructure is also rapidly and massively evolving. Massive ICT equipment has entered the core production systems of various industries, doubling the number of operation and maintenance objects, and managing resources, equipment, etc. has become a challenge; At the same time, the business chain becomes more complex, and cross layer calling and multi vendor issues make full chain observability a pain point.
Ye Rongchun, the head of Huawei's Intelligent Operations and Maintenance Business Department, stated that as a leading global ICT solution provider, Huawei has always been steadfast and continuously committed to exploring and developing new technologies.
Ye Rongchun believes that in the context of comprehensive intelligence, operation and maintenance services should be integrated with AI technology, using core technologies as the starting point to systematically build service capabilities from aspects such as data collection, full stack observability, and operation and maintenance execution optimization.
1、 Collection: Huawei builds a three-dimensional heterogeneous multi-source device management and data collection capability around different levels and technical protocols of digital infrastructure, accumulates collection assets, solves MV and multi tool data collaboration problems, and creates full stack discovery and management capabilities.
2、 Observation: Huawei's industry operation and maintenance services are based on full scenario data, utilizing digital twin technology to build digital twin models of business and network, achieving full stack observability across applications, cloud, network, and devices; Combined with typical business scenarios, based on eBPF and network dial-up testing technology, we will create a "three link" fault demarcation capability to achieve restoration of network links, support cross layer fault demarcation in cloud networks, and quickly identify business impacts.
3、 Execution: Huawei builds industry operation and maintenance scenario Copilot/Agent intelligent applications based on large models in the operation and maintenance field, collaborative small models, and callable operation and maintenance capability assets. It assists in improving efficiency in scenarios such as fault analysis, solution recommendation, and work order implementation, and explores new operation and maintenance models.
This forum is aimed at global enterprise customers. Huawei has launched operation and maintenance service solutions for industries including government, transportation, finance, ISP, etc. Combining Huawei's years of experience in the industry, it provides operation and maintenance services from data centers, private networks to upper level business perception.
Huawei Industry Operation and Maintenance Service Solution
In the pan government industry, Huawei provides integrated operation and maintenance solutions for typical operation and maintenance scenarios such as smart cities, safe cities, government extranets, and government clouds. Through the IMOC platform, unified management of cloud, network, terminal, and application can be achieved, supporting the operation and maintenance team to achieve key strategies such as monitoring, management, visual operation and maintenance, and orchestration of business processes, helping customers realize the value of digital transformation.
In the transportation industry, Huawei provides intelligent transportation system (ITS) operation and maintenance services, mainly addressing customer needs and pain points such as low online rates of checkpoint equipment, priority protection for VIP sites, and low availability of ITMS management systems, in order to improve the availability of ITS systems, assist in reducing traffic accident rates, and alleviate traffic congestion.
In the financial industry, Huawei focuses on providing solutions for the automation of daily changes and the need for cross domain fault demarcation. For fault demarcation, Huawei has built a multi-layer topology restoration from applications to resources to infrastructure, providing a "one-stop operation and maintenance" view from the perspective of financial business (similar to Google Maps).
For ISP customers, Huawei, based on over 30 years of ICT operation and maintenance experience, provides comprehensive operation and maintenance solutions for ISPs through Jiakuan's intelligent fault management capabilities and data center intelligent operation and maintenance assistants, improving the quality and efficiency of operation and maintenance.
Huawei releases industry operation and maintenance service solution
Service is the key to truly unleashing the value of products and technology. On the road of digital transformation in the industry, Huawei hopes to work with more partners to continuously innovate in the field of operation and maintenance services, build core competitiveness, and more importantly, face thousands of industries to help customers achieve comprehensive intelligent transformation and ensure the long-term and stable operation of their businesses.
———————— The article is excerpted from Huawei WeChat official account
